Tax Administration Capacity and Taxpayer Services (TACTS)

The objective of this project is to successfully implement the Tax Administration Capacity and Tax Payer Services (TACTS) project through providing high calibre and timely project management and technical assistance resources.

•  Improve the efficiency and effectiveness of LTUs with sustainable

• systems and processes leading to increased tax collection

• Replicate LTU business processes through a phased roll- out to selected Income tax and VAT zones

• Widening of tax net through improved taxpayer identification system and reformed business processes in Central survey zone

• Provisioning of more professional and efficient taxpayer services

• Strengthen the CIC to enable it for better investigation of tax evasion and prosecution through the legal system

• Make the internal audit and inspection fully functional in LTUs and CIC and piloted in selected tax zones

• Capacity Building Plan including Study tour to Singapore and Malaysia.

• Strengthen the Taxpayer appeals process.